Policyholder Advantage
ISMIE Mutual Stays Close to the Case

When a lawsuit disrupts a physician’s professional and personal life, ISMIE Mutual is there for its policyholders by providing them with experience, financial integrity and commitment. ISMIE’s core philosophy for claims is to:

• Provide vigorous defense for every claim. Defend every non-meritorious claim.
• Settle claims that require payment due to a medical malpractice occurrence.

Surveys Rate Policyholder Satisfaction
Because ISMIE carefully tracks policyholder satisfaction with the entire claims process, the highest standards of policyholder service can be assured. Our goal is to achieve consistent high marks, and the most recent claims monitoring survey (period ending June 2005) continues to
demonstrate the high level of trust policyholders place in ISMIE: More than 500 physicians rated their overall satisfaction with ISMIE policyholder representatives and defense counsel an average of 9.35 out of a possible 10.

We will keep striving for a “perfect 10.”