Risk Rewards Round-Up

Think Winter in July

Did you arrive at last year’s New Year’s Eve party … after the countdown? Perhaps you were hunkered down at your computer, completing your Risk Rewards online courses to beat the December 31 deadline.

Get an earlier start this year. Risk Rewards offers many opportunities for you to earn up to 15% in premium discounts throughout the coming months. Plan your coursework by consulting the new supplement to the Risk Rewards Resource Guide, recently mailed to you.

Arrive at your 2007 New Year’s Eve party in time to sing “Auld Lang Syne,” and ring in the year with those premium discounts already earned … long before the appearance of winter’s first snowflake.

Winning in Patient Communication

It’s not always easy for office staff to communicate successfully with patients. That’s why Risk Rewards is rolling out a new seminar, “Overcoming Communication Barriers in the Office: Telephone Triage, Health Literacy and Patient Education.” And while office staff is off learning, ISMIE policyholders earn a 1% premium discount.

Your staff will learn how to:

• Identify when it is most likely for communication to break down.
• Implement strategies to help patients understand medical information and/or instructions.
• Verify that patients do comprehend medical information they receive during an office visit or telephone conversation.

This seminar debuts this fall in Rockford. (See calendar, below.) Watch your mail for additional details.

Registration policy – Several members from your office staff may attend the seminar. However, only a 1% discount will be applied to your premium. For more information, call 800-782-4767 ext. 1627 or e-mail at riskmanagement@ismie.com