ISMIE risk management specialists are available by phone and e-mail to help policyholders and their staffs answer loss-prevention questions and avoid potentially loss-generating situations. Policyholders are encouraged to call or e-mail with questions regarding:

• Medical record access and retention.
• Patient noncompliance.
• Follow-up practices.
• Informed consent.
• Treatment of minors.
• Terminating relationships with patients.
• Any other loss-prevention issue.

Answers to frequently asked questions may be viewed in the Risk Management FAQ section.

To access the HELPLINE, please contact the Risk Management Division during regular business hours at 800-782-4767, ext. 3300, or e-mail your question to: riskmanagement@ismie.com