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Table of Contents

Introduction

Section 1: Communication

Section 2: Tracking and follow-up systems

Section 3: Documentation of Patient Care

Section 4: Patient Relations

Section 5: Patient Confidentiality Before and After HIPAA

Section 6: Cultural Competency

Section 7: Health Literacy: A Major Risk Concern

Section 8: Computerized Practice

Section 9: Benefits and Limitations of Licensed and Unlicensed Staff

Section 10: Why Do Patients Sue?

Appendix