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  • November 12, 2019

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  • Learn How to Defuse Aggressive Behavior in the Workplace - BEFORE Violence Erupts

    a stressed out personFederal data indicates that U.S. healthcare workers are at considerably higher risk of workplace violence than any other profession. 

    That’s why ISMIE is offering a webinar, Recognizing and Defusing Aggressive Behavior Before Violence Erupts, which will cover how to de-escalate aggressive behavior. 

    The webinar will take place Wednesday, December 4 from noon to 1 p.m. (CST) and will be presented by healthcare security expert Steve Wilder who will discuss strategies to address violent situations in the workplace. 

    Register today

    If you have questions, please contact the risk management team at 800-782-4767 or by email.

    This activity has been approved for AMA PRA Category 1 Credit™.  



  • ISMIE Symposium Explores Emerging Risks in Healthcare

    ISMIE Symposium eventIf you attended ISMIE’s fourth annual  Risk Management Symposium on Nov. 1, titled “Emerging Risks: Navigating What’s Next,” you are probably still thinking about your key takeaways from the event and considering how your practice may change in the future as a result of what you’ve learned. 

    If you weren’t able to make it, here are just a few of the ideas our speakers explored at this year’s event:

    • How healthcare professionals need to re-think “value” and revamp the patient experience in order to stay relevant
    • Strategies for counseling patients about the risks and benefits of medical cannabis
    • How to improve management of high-risk patients by addressing social determinants of health
    • Unintended consequences of EHR configuration and how they can affect patient safety
    • The technologies available to make big data manageable and useful

    This annual event has garnered rave reviews since its inception, and this year was no exception. Listen to what our attendees had to say:

    • “Every physician needs to hear every one of these sessions. The ISMIE symposium covered all the big topics and hit them hard. The speakers knew where the center of the target was for physicians in the trenches. Thank you for making explicit so many of the things each of us are thinking but none of us are saying.”
    • “I thought this was one of the best risk management seminars I have ever attended in my 25 years of practice. The breadth and depth of education surveying the changing landscape of medicine was both impressive and engaging.”
    • “Presenters were knowledgeable and engaging. Would definitely recommend this program.”

    Fortunately, even if you weren’t there, you haven’t missed out on the opportunity to learn from these experts! Most sessions will be available as on-demand courses in ISMIE’s extensive library of  risk management educational resources.

     For more information, contact our risk management team by  email or by phone at 800-782-4767 ext. 3300. 


    speaker at symposium 1 symposium speaker 2 symposium speaker 4
    group of people chatting symposium speaker 3


  • Three Dead and More Than 170 Treated for Vaping-Related Illness in Illinois

    smoke in the shapes of lungsAccording to the Illinois Department of Public Health, the number of respiratory illnesses associated with vaping continues to rise. There are more than 170 cases with confirmed links to vaping, and about 40 cases are under investigation. 

    Research from the Centers for Disease Control and Prevention (CDC) indicates that e-cigarettes have surpassed conventional cigarettes as the most commonly used nicotine product among youth. Youth aren’t the only ones being harmed, though: Illinois patients presenting with lung injury associated with vaping have ranged in age from 13-75.

    The CDC has identified Vitamin E Acetate – a common additive used in the production of vaping products – as a “ potential chemical of concern” in these cases, most of which have involved THC cartridges. The CDC continues to state that the only way to eliminate risk of lung injury from vaping is to refrain from use of all e-cigarette, or vaping, products. 



  • Nov. 18 Webinar: The Medical Profession’s Role in the Fight Against Human Trafficking

    human trafficking signSurvivors of sex and labor trafficking come into contact with a variety of healthcare settings more frequently than you may think, but they are rarely identified.

    You are invited to participate in a webinar titled Introduction to Human Trafficking: Identification and Response for Health Professionals, November 18 at noon. 

    This webinar will provide physicians and their staff with the knowledge and tools they need to be better equipped to identify and respond to patients who have experienced trafficking. 

    The program is provided through by the Illinois State Medical Society and is free for ISMIE policyholders and your staff.

    Register today



  • Your Secret Consumer Scores: What Are They and How Are They Used?

    consumer scores reportIt should come as no surprise that physicians rank among the most marketed-to professions. Perceptions about physician income and decision-making authority for health care result in a constant stream of calls, e-mails, solicitations and requests for your time.

    You are certainly aware of how your credit is monitored, but are you aware that there are other “consumer scores” that rate your status as potential customer?

    The New York Times recently reported on these services and how they are used, which can include decisions about how to handle a customer’s product return, telephone wait times, and insights on your “past experiences and current sentiment.” Fortunately, while many jurisdictions don’t yet require these services to disclose what information they have collected on you and how it may be used, most do have some mechanism for requesting this data. This article summarizes some of the options to obtain information collected about you and how you are rated. 



  • Few Patients Use Telehealth, But Those Who Do Love the Experience

    telehealth doctors appointmentA recent survey by J.D. Power found that only 1 in 10 patients use telehealth services. However, the same study revealed very high customer satisfaction scores for telehealth services. Both payer-provided telehealth services and direct-to-consumer firms received high marks for convenience and cost-effectiveness. 

    J.D. Power predicts that as telehealth programs increase awareness of their services and streamline the enrollment process, this technology will “change the landscape of how affordable and quality care is delivered.” 

    If you’re thinking about adding telemedicine services to your practice, ISMIE is here to help. Our Risk Management Resource Library's article on telemedicine covers important considerations such as telemedicine laws; privacy and security; obtaining informed consent; documentation; and determining which illnesses are appropriate to treat via telemedicine.

    Be sure to speak with your broker or underwriter about coverage before you begin seeing patients virtually – either within the state you are practicing or outside your state. You can reach ISMIE’s underwriting team at 800-782-4767 ext. 3350 or by email.