Communications for Staff: The Keys to Building Trust and Improving the Patient Experience

November 28, 2017: 9:00am - 12:00pm

This live event will take place at ISMIE Mutual Insurance offices, 8th floor, Michigan Room, 20 N. Michigan Ave., Chicago, IL 60602 . For directions, please contact the venue directly at (847) 679-8900. 

Given today’s current health care environment, the need for effective, meaningful communications has never been more critical – your relationships with patients and colleagues, and ultimately patient outcomes, rely on it. But building trust and establishing productive relationships are not always straightforward tasks; there are often many variables at play that can make or break one’s experience.

This interactive session will go beyond the “basics” and dive into what truly makes these relationships successful. Topics will include listening and empathy, health literacy and numeracy, rich and lean communication, and more. Participants should be prepared to engage with fellow learners and leave the seminar equipped with the tools to better communicate across all areas of their profession. Breakfast and lunch will be provided.

Register