Dealing with Unruly or Aggressive Patients? ISMIE Offers Resources to Help!

Healthcare workers are much more likely to be injured by violence at work than those in other occupations, according to U.S. Bureau of Labor Statistics. And many healthcare workers are reporting more violent encounters with patients since the start of the COVID-19 pandemic.
It’s important to remember that workplace violence refers to all types of aggressive behavior, not only catastrophic events like an active shooter, but also lower-level aggressions, such as yelling, shoving and spitting.
ISMIE offers several resources to help policyholders address workplace violence:
  • From the ISMIE resource library, our entry on workplace violence outlines the risks involved in dealing with disruptive encounters and what you can do to limit them.
Taking proactive steps to prepare for potential violent situations will go a long way toward keeping patients, staff and yourself safe.
If you have questions, please contact the Risk Management Division by email.
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