Adjusting to Practice During COVID-19 and Beyond

Course description

Time: 12-1 p.m.

The COVID-19 pandemic has necessitated a number of changes to how healthcare professionals interact with and care for their patients. One prominent example is the increase in telehealth services, and the need for healthcare professionals to better understand what makes for more effective and successful interactions with patients and families while using these tools for remote care.

The pandemic has also highlighted common personality traits of healthcare professionals that, while often are key to their success, may also inadvertently amplify the distress that many are experiencing as they navigate these unprecedented times.

In this activity, we will touch upon the practical and psychological adjustments that can help healthcare professionals, patients and families feel that quality care is being provided – and that satisfying, productive interactions remain possible in both telehealth and in-person encounters.

Learning objectives

At the conclusion of this learning activity, participants will be able to:

  • Identify the strains, changes and demands brought on by practicing during the COVID-19 pandemic
  • Summarize common personality traits of healthcare professionals, and how these traits can both hinder and guide the ability to adjust to a new practice environment
  • Describe communication strategies that make for more satisfying and effective telehealth visits for patients and healthcare professionals

Target audience

Physician and clinician policyholders


There are no relevant financial relationships with ACCME-defined commercial interests for anyone who was in control of the content of this activity.

CME information

ISMS logo This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Illinois State Medical Society and ISMIE Mutual Insurance Company. The Illinois State Medical Society is accredited by the ACCME to provide continuing medical education for physicians.

The Illinois State Medical Society designates this live activity for a maximum of [node:course-credit:ama:max] AMA PRA Category 1 Credit. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The Illinois Nurse Practice Act rules deem CME credit provided by approved sponsors as acceptable to fulfill nursing continuing education requirements for licensure. Nurses may claim one contact hour per unit of CME in the state of Illinois.

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