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Frequently Asked Questions

Is the medical malpractice coverage I receive from SEMPIC changing?

The medical professional liability insurance coverages that SEMPIC policyholders have enjoyed will remain exactly the same. ISMIE Mutual will continue to provide the outstanding protection that policyholders have become accustomed to, working in collaboration with program administrator Marsh, the DMC and Tenet Healthcare to maintain that superior level of quality, protection, service, and value.

Who do I contact if I have a question about my SEMPIC policy?

ISMIE continues to team with program administrator Marsh, who can address any policy-related or coverage-related questions that you may have. You can contact SEMPIC Physician Program Manager Joni Kaiser for questions regarding your SEMPIC policy. If you have general questions or would like more information about SEMPIC, please send an email to SEMPICinfo@ismie.com.

How can I access risk management education through SEMPIC?

ISMIE has long provided industry-leading risk management services and support to its policyholders – services and programs all SEMPIC policyholders can access. This includes on-demand education, just-in-time resources and live programming. Policyholders are encouraged to contact Lauren Williams, ISMIE’s Assistant Vice President of Risk Management Education and Administration, to learn more about the risk management programs and opportunities available.

Do I have access to physician wellness/support resources?

All SEMPIC policyholders have access to ISMIE's Wellness Center and, through it, a wide range of resources on physician burnout and physician wellness. You can explore our Wellness Center, which has been designed to support policyholders who may be struggling with professional demands, burnout, litigation stress, substance use disorder and more by clicking here.

Who do I contact in the event of a claim?

Should the need arise for you to speak with SEMPIC regarding a claim, ISMIE Claims Administrator Terese Souders will be your point of contact. Terese has more than 25 years of claims and litigation experience; she and ISMIE’s experienced and deeply knowledgeable claims team will work with you respectfully and responsively.

Will my attorney change in the event of a claim?

With regards to litigation, ISMIE will continue partner with Tenet in a joint defense program, using current defense attorneys to ensure continuity of the defense strategies. Our number one priority when it comes to claims support is to advocate for our policyholders. ISMIE Claims Administrator Terese Souders – a dedicated claims specialist with more than a quarter century of litigation and claims experience – is available to answer any claims-related concerns or questions. She and her claims team have decades of experience in navigating insureds through the litigation process, and are ready to assist should you need it. Please contact Terese with any questions regarding claims or claims support.

Will SEMPIC be changing its name?

SEMPIC will continue to operate under the same name as a division of ISMIE – which includes the backing of ISMIE’s outstanding service, financial stability and quality in coverage. No changes in name, structure or approach to coverage and protection will take place. To learn more about ISMIE’s commitment to SEMPIC and its policyholders, click here.

Where do I send my coverage verification and loss history requests?

SEMPIC policyholders requesting a loss history or submitting their coverage verification can send those requests to SEMPICLossHistoryRequest@ismie.com. If you have general questions about your SEMPIC policy or coverage, please contact SEMPIC Physician Program Manager Joni Kaiser and she will assist you accordingly.

Do I need to create an online account? How does this impact my ability to access policy information?

As a SEMPIC policyholder, having an online account will allow you to access risk management programming. You will always have access to your policy info, and can update information or make changes, by contacting contact SEMPIC Physician Program Manager Joni Kaiser. To create an online account:

  • Click the “Registration Request” button at the top of this page.
  • On the next page, click on the “Register” button underneath the account type that best fits your needs.
  • Then, complete the form and click “Submit.” Once your information is verified, you will have access to our online risk management program. Verification usually occurs within one business day.

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