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Emails, texts, and patient portals

Summary:

Emails, texts, and patient portals page 1 of resource thumbnail The use of emails, texting, and patient portals has become a major component of patient communication in many healthcare organizations, offering quick and direct contact with the patient. However, alongside this convenience are definite risks, both to patients' privacy and to their safety.

Why is this important?

Emails, texts, and patient portals are used more and more frequently in practices, clinics, and other care facilities. They can facilitate communication both among the healthcare team and between patients and their physician or clinician. Moreover, patients of all ages are growing increasingly comfortable with electronic communication, and many even strongly prefer it.

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