How to Address Unprofessional Behavior in a Healthcare Setting

March 21, 2023

Unprofessional behavior in any workplace can have a negative effect on productivity, morale and the ability to achieve performance goals. This is especially true for the healthcare setting in which the stakes – particularly for patient safety – are indisputably high.
The Joint Commission issued a leadership standard to address unprofessional and inappropriate behaviors stating that such conduct can “foster medical errors, contribute to poor patient satisfaction and to preventable adverse outcomes, increase the cost of care, and cause qualified clinicians, administrators and managers to seek new positions in more professional environments.”
Lack of professional conduct can be a complex issue to address. ISMIE’s resource on unprofessional behavior includes steps to consider when you’ve identified a co-worker who is exhibiting this type of behavior.

If you have questions, please contact the Risk Management Division by email.
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